Shorts: VMware vCloud Director not displaying the web portal

30 03 2011

A colleague of mine approached me today with a question on our vCloud Director environment. He tried to log in to the vCloud Director portal, and was unable to log in, because there was no page being displayed at all.

After checking if I was able to ping the interface, I logged on to the machine to see if there were any obvious errors. The vCloud Director daemon was still running and so was the database, but a netstat did not show any listeners on the vCloud Director IP. So, after going over the vCloud Director log files, there was a pretty obvious error in the vcloud-container-info.log:

ORA-28001: the password has expired

So, you now stop your vCloud Director daemon and switch to your Oracle user to see what was going on inside of the DB:
sqlplus "/ as sysdba"

Now, list all the users to see if they have an expired password:
select username,ACCOUNT_STATUS,EXPIRY_DATE from dba_users;

Or display just the specific user:
select username,ACCOUNT_STATUS,EXPIRY_DATE from dba_users where username='VCLOUD';

And guess what came up:
-------- -------------- ---------

Expired is something that you don’t want to see for a user that is being used actively. So, let’s set the password again and unlock the user:
alter user VCLOUD identified by replace_this_with_your_password;
alter user VCLOUD account unlock;

So, once that is done, let’s check one more time:
SQL> select username,ACCOUNT_STATUS,EXPIRY_DATE from dba_users where username='VCLOUD';
-------- -------------- ---------

Now, start your vCloud Director daemon again, and in the log file you should no longer see the error, and the web interface should be working normally again.

Update – April 11th 2011:

One of my other colleagues actually ran in to the same issue and found my blog post. He gave me some feedback asking if I would not be able to add how to find the sqlplus binaries since not everyone is a Linux master, so here goes:

Normally, if Oracle is installed on Linux, it is one of the prerequisites to set the environment variables. Basically this means that you tune your system to allow Oracle to run on it. You perform tasks like telling the system how much shared memory to use, you set semaphores and create a seperate user under which the Oracle installation runs.

Part of these tasks usually also means setting the path to the Oracle binaries for this user I just mentioned. Now, in some situations, your database is already installed, but you don’t know as what user or in what directory. This is not necessarily an issue. Just use the “ps” command to list all processes from all users. Use something like:

ps -efor
ps auxf

and look for the Oracle processes. At the start of the line you should see as which user these processes are running.

Once you have identified the user, switch to said user, using the following command:

su - user_name
Obviously, replace the user_name with the actual username. The “su” (or “switch user” if you will) is a command to actually switch to a different user. The dash or minus sign that is appended after the “su” command, makes “su” pass the environment along unchanged, as if you were actually logged in as the specified user.

The benefit of adding the dash, is that the user environment is set correspondingly, meaning that your path for the Oracle user is also set. This in turn means, that you normally don’t have to worry about the exact path to the Oracle installation. Normally you can just enter “sqlplus” in the way described above, and you should be set.

Should you still not be able to find sqlplus, you can try using the “find” command to search for sqlplus. Try using something like this:

find / -name sqlplus
This actually tells the find command to start searching in the “/” or root-directory for files with sqlplus in their names. Depending on your Linux release, you could also change the “-name” option to “-iname”, which changes the search to ignore the case in your search. This way, your search would also return a result if the binary would be called SQLplus (most Unices and Linux installations are case sensitive).

Once you have found your sqlplus binary, just enter the full path to the binary and you should be set.

If you have any other feedback, just let me know folks, and I’ll be more than happy to append it to my post.



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